Everything you need to configure your automation workflows, troubleshoot platform integrations, or get hands-on assistance from our technical team.
For API integration questions, webhook debugging, rule misconfigurations, and general workflow troubleshooting.
Assistance with plan upgrades, invoice requests, custom enterprise contracts, and payment method updates.
Explore detailed API references, automation rule builders, safety guidelines, and best practices for scaling.
For agencies and brands managing over 50,000 automated conversations monthly, our solutions architects provide dedicated Slack channels, custom webhook routing, and hands-on workflow reviews.
How Reachook protects your profile from rate limits, action blocks, and shadowbans using human-emulation logic.
Unlike legacy bots that fire instant replies, Reachook introduces randomized micro-delays (2–8s) and queues high-volume comment bursts to mimic organic human typing.
We operate strictly within Meta's Official Messenger and Instagram Graph API guidelines. Zero scraping, zero unofficial private endpoints, and zero password sharing required.
Our NLP filters automatically detect repetitive triggers and spam loops, pausing responses to abusive accounts to preserve your Instagram sender reputation.
Check these standard configuration checkpoints to resolve 85% of webhook and automation errors instantly.
Ensure your Instagram account is switched to a Business or Creator profile and properly linked to an active Facebook Page in Meta Business Suite.
Navigate to your Integration settings and confirm that the messages and messaging_postbacks OAuth access tokens are valid and unexpired.
Verify that keyword triggers do not have overlapping exact-match and fuzzy-match rules assigned to the same active automation campaign.
If automated replies pause unexpectedly, check your dashboard Quota Monitor. Starter tiers cap at 1,000 hourly events to prevent Instagram rate-limits.
Clear turnaround expectations and dedicated engineering coverage across subscription tiers.
Access to standard email ticketing, comprehensive documentation guides, and community forum Q&A.
Expedited email ticketing, live business-hour chat assistance, and priority webhook debugging support.
Direct solutions engineer access via dedicated Slack channels, custom architecture reviews, and 24/7 incident escalation.
Detailed answers on automation logic, account safety limits, and platform capabilities.
Our engineering team responds to all technical inquiries within business hours.