Everything you need to know about our refund process and digital service guarantees.
Last updated June 22, 2026
Reachook provides digital SaaS services. While we aim for 100% satisfaction, all purchases are generally final once the automation service is activated.
Thank you for choosing Reachook. We offer a Software-as-a-Service (SaaS) platform for Instagram automation.
Due to the nature of digital services and the immediate provision of resources (API access, cloud processing, AI generation), we do not offer refunds, automated returns, or exchanges after a subscription plan has been activated or used.
We may consider partial or full refunds strictly in the following cases:
If our payment system processes the same invoice twice accidentally.
Complete inability to access the platform for >72hrs due to Reachook internal errors.
Accidental auto-renewal reported within 24 hours of charge (given 0 usage).
Unauthorized transactions processed without user consent.
To request a refund review, please contact our support humans with your Order ID and Registered Email.
Email SupportWait time: 24-48 Hours